Refund and Cancellation Policy
At Treasures n Beyond, every product is carefully checked and packed before dispatch. Please read our return, refund, and cancellation policy carefully before placing an order.
Cancellation Policy
Customers may request cancellation of an order within 24 hours of receiving the order confirmation.
Orders cannot be cancelled after 24 hours, even if they have not yet been dispatched.
Once an order is cancelled after 24 hours or has been dispatched, the payment will not be refunded, as our 3D-printed and metal products are crafted or prepared after the order is received.
Materials, printing time, labour, and packaging may already have been used after the order confirmation period.
Returns, Exchanges & Replacements
All products eligible for return or exchange must be unused, unworn, and returned in their original packaging, along with all tags, invoices, and accessories.
Products must be securely packed in a sturdy box or package to prevent damage during transit.
Any product returned in a used, damaged, dirty, or altered condition will not be accepted and will be sent back to the customer.
Raise a Request
All return or exchange requests must be raised via email at:
Treasuresnbeyondinfo@gmail.com
Requests must be raised within 48 hours (2 days) of receiving the product.
Please include your order number, product name, and clear images or videos of the issue.
Exchange Policy
Exchanges are allowed only in case of manufacturing defects or an incorrect item received.
Products must be shipped back to us within 7 days of delivery to be eligible for exchange.
If a replacement product is unavailable, customers may choose an alternative product of equal value or wait until the product is back in stock.
Exchange requests will be entertained only for products purchased directly from Treasures n Beyond.
Shipping Charges
All shipping charges for returns or exchanges, both to and from Treasures n Beyond, will be borne by the customer.
Customers are advised to use a reliable courier service or India Post.
We are not responsible for loss or damage during return transit.
Refund Policy
Refunds are not applicable under normal circumstances.
In rare cases where a refund is approved by Treasures n Beyond, it will be processed only after the returned product is received and inspected.
Shipping charges, order processing fees, packaging costs, transaction fees, and taxes are non-refundable.
Non-Returnable Items
Products purchased during discount sales, clearance sales, or special offers are not eligible for return or exchange.
If a product description mentions “No Return / No Exchange”, the same will be strictly followed.
Incorrect Address / Delivery Issues
Orders returned due to an incorrect address, incorrect contact details, or customer unavailability are not eligible for cancellation or refund.
Such orders can be re-shipped once received back by us.
Re-shipping charges will be borne by the customer.
Damaged Products
If you receive a product damaged during transit, please report it within 48 hours of delivery with clear images or videos.
Do not accept visibly damaged packages from the courier.
Disclaimer
All brand names, product names, trademarks, and images used on this website are the property of their respective owners. Treasures n Beyond makes no claim of ownership over third-party trademarks and uses them strictly for identification purposes.